Delivery

Delivery time:

Orders will normally be delivered within 3 working days. We aim to dispatch all orders received before 3:00pm the same day. Orders received after this time will be dispatched the next working day.

In the unlikely event that we can’t meet an agreed delivery date, you’ll receive notification and given the chance to agree a new date or request a full refund.

Delivery Charges

£3.50 for parcels less than 2kg, or £4.50 for parcels more than 2kg.


Collect

Free Collection within 48 hours from our shop, and confirmation will be sent via text or email.  Our address is: Tea Atelier, 62 Bridge Street, Ramsbottom, BL0 9AG.  We open 10.00-16.00 daily, special festival opening times please see our social media notice.


Return

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 14 days from the date you inform us that you wish to do so.

Any product you return must be in the same condition you received it. You can return the goods to our shop, or you will have to pay the cost of returning the goods, which we will refund if the goods are found to be faulty.